Earlier this year, we highlighted Regional Plumbing, Heating & Air’s certified technicians, their standout customer service, and the resources they implement to provide an unmatched experience for their customers.
From the initial call to the follow-up after installation or repair, Regional’s team ensures their customers are always in the know with who they’re working with. Once a client receives confirmation of their appointment, they also get a chance to know who will be coming into their home.
“It’s nice for them to be able to see the picture of the technician, know when to expect him, and learn a little about him,” said Audrey Krooswyk, co-owner of Regional Plumbing, Heating & Air. “Our technicians always try and talk to customers like they are a member of their own family. It’s all about being fair, reasonable, and making sure that all their needs are met.”
A testament to their amazing customer service, here are just some of the over-the-hill happy customers' reviews on their website.
“Had appointment scheduled for an 8-10 window. The rep showed up ten minutes to 8. That never happens. He was prompt, courteous and thorough. Highly recommend,” said Mark H. - Valparaiso, IN
“Great to work with. Trustworthy, prompt, and reliable,” said Mark P. - Valparaiso, IN
“Mike called me quickly once he received my request and set up an appointment that was convenient. Once here he completed the work in a timely manner and when asked to look at another toilet he did it with a smile with no attitude. The bill was concise and legible. I would recommend him to others and use him again myself,” said John V. - Merrillville, IN
“The team at Regional Plumbing do an outstanding job! Our furnace went out on Thanksgiving day and Mike and his team sprang into action! They are always available (even on Thanksgiving) and their installation team were courteous, friendly and professional,” said Eileen T. - Valparaiso, IN
“Alex came out today and fixed the thermostat part of our water heater. He was incredibly professional and did an amazing job! The whole experience with the company was way more than we expected,” said Karen T. - Valparaiso, IN
“My heating went out when we had that really cold spell. I called Regional Plumbing Heating & Air, and they were here within two hours. I'm thinking about calling them again to put in central air. They are very professional. They tell you what they are going to do before they do it. They tell you what it's going to cost. You can trust Regional Plumbing Heating & Air to do what they say they will do,” said Danny S. - Crown Point, IN
Let’s face it - life’s unpredictable and there’s no telling when a furnace goes out or a water pipe bursts. When the unexpected happens, you want a technician you can trust, especially when they’re coming into your home. With being just a phone call away, whatever the job may be, Regional Plumbing, Heating & Air is here to save the day, 24/7.
For more information on Regional Plumbing, Heating & Air and their services, visit www.rphnwi.com/.
653 Axe Avenue, Valparaiso, IN 46383
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